Return & Exchange Policy

Cancellations
If you wish to cancel your order before dispatch, you must email us immediately.

Returns
Unwashed or unworn (except tryout) may be returned within 30 days from the date merchandise was received. Item(s) must be returned in condition received or merchandise will be returned to sender.

Faulty goods
All of our products come with the standard manufacture warranty. If any product we supply fails prematurely due to a manufacturing defect we will provide you with a refund, replacement or repair. Simply e-mail us and we will arrange everything for you.
Please ensure that you inform us as soon as possible after receiving you goods of any damage to avoid any delays in receiving a replacement or refund. Due to the highly technical nature of the products we sell, in the event that the product has been used at least once, we will need to send it to the manufacturer to confirm that the product defect is due to a manufacturing fault - our suppliers will always come back to us within 28 days maximum (normally much quicker) and we will get in contact with you on hearing their findings.

What if I have received my parcel, but they were not the goods ordered?
In the unlikely event that we have sent you the incorrect goods, then first of all we apologise. We want to make sure that we rectify this as soon as possible and ensure that we get the goods you ordered to you. In this event, please contact Customer Services by e-mails, where one of our advisors will be happy to assist you. They will email/send you a free returns label, which means you will be able to send the parcel back to us without incurring any postage costs. Please note it is our policy not to reimburse any postage costs as we provide this free service, and will always instruct our customers to use it. Customers must always send back their order with an accompanying returns form - this will ensure we can process your return quickly.

Exchanges
Should you wish to return a non-faulty product for an exchange, the following applies:
A full refund will be given (less postage) or exchange goods sent out upon receipt of the goods. We will, however, refund the postage back to you if the need for an exchange is as a result of a mistake made by us (e.g. we sent out the incorrect size).
You must take reasonable care of the goods whilst they are in your possession. We would consider that reasonable care has not been taken of the goods, for instance, if you have used them to an extent beyond what would be reasonable if examining them in a shop before purchase.
The goods must be returned to us within 21 days, in the original packaging and labels attached and at your own expense to the address below.